Privacy Policy

At Bookenp, protecting your personal information is one of our priorities. We are committed to processing your data in a lawful, transparent, and secure manner. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the rights you have regarding your personal data.

By visiting our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Bookenp is operated by:

Business Name: Bookenp

Owner: Tabea Müller

KvK Registration Number: 53784456

Business Address:
Leistraat 2A
4818 NB Breda
Netherlands

Email: support@bookenp.com

Telephone: +31 6 1847 5239

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment and transaction details
Purchase history
Account information (where applicable)
Customer support communications
IP address
Browser type and version
Device information
Operating system
Website activity and browsing data

We collect only the information necessary to provide our products, improve our services, and meet legal obligations.

3. How We Collect Information

Personal information may be collected when:

You place an order through our website.
You create a customer account.
You contact our customer support team.
You subscribe to newsletters or promotional communications.
You participate in surveys or promotions.
You browse our website using cookies and similar technologies.
Trusted service providers, such as payment processors or shipping companies, provide information necessary to complete your purchase.

4. Why We Use Your Information

We use personal information for purposes including:

Processing and delivering orders.
Managing payments and preventing fraudulent transactions.
Providing customer service and responding to inquiries.
Managing customer accounts.
Improving our website, products, and shopping experience.
Analyzing website performance and visitor behavior.
Complying with legal, accounting, and tax obligations.
Sending promotional messages where permitted by law or where you have given your consent.

We process only the information necessary for these legitimate business purposes.

5. Legal Basis for Processing

For customers located within the European Economic Area (EEA), Bookenp processes personal information only where a lawful basis exists, including:

Performance of a sales contract.
Compliance with legal obligations.
Legitimate business interests that do not override your fundamental rights.
Your consent where required by applicable law.

6. Sharing Personal Information

To operate our business efficiently, we may share personal information with trusted third parties that assist us in providing our services, including:

Payment service providers
Shipping and logistics companies
Website hosting providers
Website analytics providers
IT and technical support providers
Professional advisers
Government or regulatory authorities where required by law

Bookenp does not sell, trade, or rent your personal information to third parties for their own marketing purposes.

7. Our Website Platform

Bookenp operates its online store using the Wix platform.

Information submitted through our website may be securely stored within Wix's infrastructure. Wix applies technical and organizational security measures designed to protect personal information and processes data in accordance with applicable privacy legislation.

8. Cookies and Similar Technologies

Our website uses cookies and related technologies to:

Keep the website functioning properly.
Remember your preferences.
Improve website performance.
Analyze visitor activity.
Enhance website security.
Provide a better shopping experience.

Most web browsers allow you to manage or disable cookies. Please note that disabling cookies may affect certain website features.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill customer orders.
Provide after-sales support.
Maintain business and financial records.
Resolve disputes.
Comply with applicable legal and regulatory requirements.

When personal information is no longer required, it is securely deleted or anonymized whenever appropriate.

10. Data Security

Bookenp implements reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Although we continuously improve our security measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable privacy laws, you may have the right to:

Request access to your personal information.
Correct inaccurate or incomplete data.
Request deletion of your personal information.
Restrict or object to certain processing activities.
Receive your information in a portable format where applicable.
Withdraw consent where processing is based on consent.

Requests regarding your privacy rights may be submitted using the contact information below.

12. Marketing Communications

If you choose to receive promotional emails from Bookenp, you may unsubscribe at any time by:

Clicking the unsubscribe link included in our emails; or
Contacting our customer support team directly.

Please note that transactional messages relating to your orders, payments, or customer account may still be sent even if you opt out of marketing communications.

13. Children's Privacy

Our website and products are intended for individuals who are at least 16 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected unintentionally, appropriate steps will be taken to delete it promptly.

14. International Data Transfers

Some of the service providers we work with may process or store personal information outside your country of residence.

Where international data transfers occur, Bookenp ensures that appropriate safeguards are implemented in accordance with applicable data protection legislation.

15. Links to Other Websites

Our website may contain links to external websites operated by third parties.

Bookenp is not responsible for the content, privacy practices, or security measures of those websites. We encourage you to review the privacy policies of any external websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or technological developments.

Any revised version becomes effective immediately upon publication on this website. We encourage visitors to review this page periodically to stay informed about how we protect personal information.

17. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.