Shipping & Delivery

At Bookenp, we are committed to delivering your order as efficiently and securely as possible. This Shipping & Delivery Policy explains how we process orders, estimate delivery times, and handle shipments to ensure you know what to expect after placing an order.

Order Processing

Once your order has been received and payment has been successfully authorized, our fulfillment team begins preparing your purchase for shipment.

Orders are typically processed within 1–3 business days.
During public holidays, peak shopping seasons, or promotional campaigns, processing times may occasionally be extended.
When your order has been shipped, you will receive a confirmation email containing tracking information whenever it is available.

Business days refer to Monday through Friday, excluding public holidays.

Shipping Destinations

Bookenp currently delivers to selected countries within Europe.

Available shipping methods and destinations are displayed during checkout based on your delivery address.

If your country is unavailable during checkout, we are currently unable to ship to that destination.

Estimated Delivery Times

The following delivery estimates apply after your order has been dispatched:

Netherlands: 2–5 business days
Belgium: 2–5 business days
Germany: 3–7 business days
Other European countries: 4–10 business days

These delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on courier operations, customs procedures, weather conditions, local holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated automatically during checkout based on several factors, including:

Delivery destination
Total order value
Parcel size and weight
Selected shipping service

The applicable shipping cost will always be displayed before you complete your purchase.

From time to time, Bookenp may offer promotional shipping rates or free delivery on qualifying orders.

Shipment Tracking

Where tracking services are provided by the shipping carrier, you will receive an email containing your tracking number once your order has been dispatched.

Tracking information may require a short period before becoming active within the courier's system.

Delivery Address

Customers are responsible for providing complete and accurate shipping information at checkout.

Incorrect or incomplete delivery details may result in:

Delivery delays
Failed delivery attempts
Returned parcels
Additional shipping charges for resending an order

Bookenp cannot be held responsible for delivery issues resulting from inaccurate information supplied by the customer.

Delivery Delays

Although we work with trusted shipping partners, unexpected delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact our customer support team. We will investigate the shipment with the courier and do our best to resolve the matter as quickly as possible.

Lost or Damaged Shipments

If your order is lost during transit or arrives damaged, please notify us as soon as possible after delivery.

To assist with our investigation, please provide:

Your order number
A description of the issue
Photographs of the damaged product and packaging, if applicable

We will coordinate with the shipping carrier and determine the most appropriate resolution based on the circumstances.

Contact Us

If you have any questions regarding shipping, delivery times, tracking information, or your order, please contact us.

Business Name: Bookenp

Owner: Tabea Müller

KvK Number: 53784456

Business Address:
Leistraat 2A
4818 NB Breda
Netherlands

Email: support@bookenp.com

Telephone: +31 6 1847 5239

Thank you for choosing Bookenp. We appreciate your confidence in our business and are committed to ensuring your leather sling bag arrives safely, promptly, and in excellent condition.